Communication Cycle

  • Attention
  • Interest
  • Desire
  • Action

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 All communication, whether you are talking to your child, your husband, your best friend, or your audience at an event- it all begins with attention.

If you don’t get the other person’s attention, you’re done from hello!

You can share the best advice, your deepest fears, your creative idea, but if you don’t have their attention - you could just as soon be talking to a wall.  And sometimes it may feel that way! Ha!

After you have their attention, you must gain their interest.

This is HUGE!!

It will change the way you communicate with others.

Let’s say you want to share something interesting you discovered today with your husband.  You learned that your neighbors house is on the market and you want to go to the open house to see what improvements they’ve done to get some cool ideas.

If you say to your husband - “ I want to go to the open house and look around.”  His answer may be quick and simple, no  thanks- I like my house, I’m not interested in buying another one.

What do you think would happen if you created interest in him first?

Instead of your first approach, you tap into something that matters to him.  For my husband it’s finances and return on investment.

So I might say - “ Hey honey, I noticed the neighbors house is on the market.  It’s similar in size to our house and built almost the same year.  If they get their listing price, that could mean that our house has increased in value.”

“One thing I’m curious about though is whether they made some improvements on the inside that we can’t see, and that is why they may have more value.  On Sunday there is an open house.  Let’s go over and check out the house.  Maybe we can get some simple ideas that increase our homes’ value as well.”

What did I do differently?

Confrontation vs. Communication

Confrontation

  • puts people on the defensive
  • causes a feeling of “victim”
  • raises the walls of resistance
  • lessens the opportunity for change

Communication

  • lowers defenses
  • causes a feeling of “being heard”
  • eliminates the need for resisting
  • opens the heart to embrace change

When we confront, we are operating out of our fears. We are focused on ourselves.

In the book Age of Opportunity, Paul Tripp reminds parents that our goal is to get to the heart of the matter. Our goal is to understand what is really happening in our children’s hearts.

If we arrive on the scene and begin announcing what is wrong and quickly move to declaring our solution, we unwittingly remove the need for our children to be involved in the process. We undermine their opportunity to make any reasonable connections to the situation. Our actions, rather than helping, actually hurt our goal of getting to their hearts.

Tripp supplies a list of questions to use on the spot. Instead of launching into the parental viewpoint, he advocates walking your children through the situation step-by-step to analyze what happened. This simple exercise is training them to process what is happening on a heart level. The effort of getting to the heart requires patience.

My husband and I have used these with great success. These simple questions have created a profound shift in the way we approach our children. Asking these questions has enabled us to remain calm in situations that in the past would have escalated into angry confrontations. Instead we were equipped.

Prior to reading this book, we never realized that instead of helping we were really hurting them. After all, it was our responsibility as their parent to point out everything that was wrong.  Or so we thought.

Once we realized our role was to act as a guide for our children. This allowed a powerful shift to take place. Our children now had the freedom to analyze the problem.  They were challenged to make a connection between their thoughts and actions, which lead to ownership and accepting of responsibility.

5 Questions to Ask for Communicating versus Confronting:

  1. What was going on? (Tell me about the situation)
  2. What were you thinking and feeling? (Heart response to the situation)
  3. What did you do? (Behavioral response)
  4. Why did you do it? (Motive, goals, desires that shaped the behavior)
  5. What was the result? (How their response affected the situation)

Because these questions deal with examining motives, they are best suited for children who can handle that level of thought. We tend to use these with our oldest 3, ages 11 and up.